Refund policy
At Prarudhi, we take pride in offering spiritually energized and premium-quality crystal. We understand the importance of trust and satisfaction, which is why we’ve created a fair and transparent returns and exchange policy.
Return Eligibility
We accept returns only under the following conditions:
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The product received is damaged, defective, or incorrect
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You provide a full unboxing video clearly showing the issue
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You contact us within 7 days of delivery
Returns will not be accepted for reasons such as:
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Change of mind
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Wrong product ordered by the customer
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Opened, used, or tampered products
As these are sacred spiritual items, we do not resell returned beads.
Return Process
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Email us at geetuparmar55@gmail.com within 7 days of delivery
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Attach a clear unboxing video showing the issue
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Our team will verify and respond within 2–3 working days
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If approved, we will provide return instructions
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Once we receive and inspect the returned item, we will initiate an exchange or refund
Shipping Charges for Returns
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If the return is due to damage or our error, we will bear the return shipping cost
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In all other eligible cases, the customer will bear the return shipping charge
Refunds
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Refunds are initiated only after inspection of the returned product
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Refunds are processed via the original payment method within 7 business days after approval
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If the order was placed using COD, we will request bank details for refund transfer
Exchange Policy
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Exchanges are offered only if the product is damaged or incorrect
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We do not offer exchanges for different sizes, types, or preferences
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Exchanges are subject to product availability
Non-Returnable Items
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Free gifts or promotional items
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Items not returned without a valid reason or without an unboxing video
Contact Information
For any return or exchange request, please contact:
Brand Name: Prarudhii
Phone Number: 91-93102 80693
Email: geetuparmar55@gmail.com
Address: B-29jhilmil industrial area
